Terms and Conditions for use of Site and Services hereunder: (Cleaning Services)

1.0 General Terms & Conditions:

1.1 Acceptance of Terms

The following terms and conditions govern all use of cleanonclick.com (the “Site”) and the services available and offered from the Site ( the “Service”). The Service is owned and operated by Hello Cleaner. and its affiliated companies. The Service is offered subject to acceptance without exception of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by Hello Cleaner.

Hello Cleaner reserves the right, at its sole discretion, to modify or replace any of these Terms of Agreement at any time. It is your responsibility to check the Terms of Agreement periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Agreement constitutes acceptance of those changes.

Upon accessing cleanonclick.com, or any of our channels to hire our service, you enter into a legally binding agreement governed by these Terms and Conditions. These terms establish the relationship between you (referred to as “client” or “user”) and Hello Cleaner Cleaning Services LLC(“Hello Cleaner”).

1.2 Use of Website and Content:

The use of our website, App of any other channel, is subject to these terms. The content provided serves as guidance and may be subject to periodic changes without prior notice. It is advisable to review these terms regularly before booking any services to stay informed about the current requirements.

1.3 Modification of Terms and Conditions:

Hello Cleaner reserves the right to modify or update these terms without prior notice. It is your responsibility to review these terms regularly to ensure you understand the current requirements.

1.4 Use of Cookies and Personal Information:

Our website utilizes cookies to enhance your browsing experience. Your consent to cookies allows us to store certain personal information to improve our services. For detailed information, please refer to our Privacy Policy.

1.5 Prohibited Actions and Content Usage:

Your usage of our website should refrain from any malicious activities. Adherence to these terms is crucial, avoiding engagement in activities deemed fraudulent, indecent, or unlawful.

1.6 Ownership and Copyright:

All content available on our website is the exclusive property of Hello Cleaner and is protected by copyright laws. Unauthorized reproduction or use of any content is strictly prohibited.

1.7 External Links Disclaimer:

While our website may contain links to external sites or third-party service providers, these entities are independent and not affiliated with Hello Cleaner. Your access and use of these links are at your discretion, and we hold no responsibility for their content or accuracy.

2.0 Booking & Cancellation:

2.1 Contact Information and Working Hours:

To facilitate bookings, our contact details are provided, including office, mobile, and WhatsApp helpline. Our working hours are from Monday to Saturday, 8:00 AM to 7:00 PM.

Office: +971 4 349 0868 Mobile: 050 449 5787

WhatsApp Helpline: +971 50 449 5787

Email: booking@cleanonclick.com

2.2 Service Booking and Conditions:

Our service is booked and paid based on service hired, not specific tasks or their completion. To ensure efficient service delivery, DEWA connection must be active, providing access to water, electricity, and functional air conditioning.

2.3 Service Amendments and Site Conditions:

Initial quotations may be subject to adjustment if the client’s original requirements differ from the site conditions upon crew arrival or if service requirements change.

2.4 Estimated Service Duration and Variations:

Our customer service advisors provide estimated service durations based on a basic description of the client’s property. Actual service durations may vary based on practical needs.

2.5 Outdoor Work and Access Requirements:

Engagement in outdoor work is subject to acceptable environmental conditions at the client’s property. Clients are required to provide access to inaccessible parts for efficient service delivery.

2.6 Service Location and Transportation:

Our crew exclusively operates at the booked location and cannot be transferred without prior permission from Hello Cleaner. Transportation fees apply for key collection outside the local area.

2.7 Client’s Responsibilities and Equipment:

Clients are responsible for providing a task list and necessary cleaning materials unless arrangements have been made with Hello Cleaner. All client-provided equipment must be safe and in working order.

2.8 Cancellation Policy

 We value your time and efforts in notifying us about any changes to scheduled services since we turn away other clients to reserve time for your cleaning. Our cancellation policy entails:

Cancellation Notice: Cancellations / Rescheduling must be made at least 2 days before the scheduled appointment to avoid a cancellation fee.

Cancellation Fee: If you cancel / reschedule within 2 days of the scheduled appointment, a cancellation fee of Aed 50 will be charged.

Refund Policy: For cancellations made with 2 days notice, a full refund will be issued. If the cancellation is made within the 2 day period, Aed 50 will be deducted of the total amount paid and balance will be refunded.

Last-Minute Cancellation: A cancellation made within 12 working hours of the scheduled appointment is considered a last-minute cancellation. For last-minute cancellations, full booking amount will be charged. This fee covers the costs associated with the short notice and any potential loss of service or booking opportunity.

How to Cancel: Please notify us of your cancellation by whatsapp, including your booking details to facilitate the process.

2.9 Deals and Offers:

– Only one deal or offer can be availed per service.

– The Same Maid Offer is available with the Monthly Packages.

2.10 Termination of Recurring Service – Monthly Packages:

– Clients can terminate the cleaning service by providing a 30-day advanced notice in writing or via email.

– Temporary holiday suspension of service requires a 2-week notice, while cancellation necessitates a 1-month notice or payment in lieu of.

2.11 Client’s Specific Instructions:

– Clients are encouraged to provide specific instructions or objections to our standard cleaning procedures to ensure their expectations are met.

2.12 Protection of Valuables:

– It is the client’s responsibility to take reasonable precautions to safeguard their valuables during our staff’s presence at their premises.

2.13 Special Treatment Items:

– Clothes which require special treatment must be excluded from those given for laundry & Ironing service. Service provider not to be held responsible for damage to such article, in case they were not separated as per client preferences.

2.14 Client Communication:

– Prompt reporting of poor service, breakages, or theft within 24 hours is required for appropriate action.

– Hello Cleaner may require client presence for inspection purposes.

Additional Terms for Monthly Package Offer:

2.15 Service Terms:

– The Same Maid Offer is available exclusively with the Monthly Packages, applicable for recurring services.

– If the benefits are withdrawn due to consecutive Locked Out situation or specific instances as per clause 2.10, they are subject to exclusion.

2.16 Payment and Termination:

– Monthly Package fees are paid in advance as per offer conditions.

– Termination of the Monthly Packages Plan requires a 30-day advanced notice in writing or via email.

– Temporary holiday suspension of service requires a 2-week notice, while cancellation necessitates a 1-month notice or payment in lieu of.

2.17 Client’s Responsibilities and Guidelines:

– Clients are encouraged to communicate any objections to our standard procedures or specific attention requirements.

– Valuables and properties must be protected during our staff’s presence, and the client must ensure their safety.

2.18 No Show and Lock-Out Policy:

– Charges apply for no-shows or instances where cleaners are turned away, no one is available to provide access, or issues with keys arise.

– Service is considered initiated after 30 minutes from crew arrival, regardless of the client’s presence, and payment must be made accordingly.

2.19 Service Accountability and Reporting:

– Please report any poor service, breakages, or theft within 24 hours of your service appointment. This allows us to take appropriate action.  Kindly communicate any concerns directly to us first for a swift resolution. While we welcome constructive criticism, please note that UAE laws promote respectful online review.

2.20 Housekeeping Staff Mambers

The Company shall at their discretion provide and designate the Staff Member(s) allocated to the Client.

The Company will use all reasonable endeavours to ensure that the same Staff Member that has been allocated to the Client shall be available for use during the term of the Agreement. However, where that Staff Member is unavailable or delayed or unable to perform the Services due to reasons including but not limited to sickness, transport run delays, accidents, logistics and planning then the Company shall not be liable to compensate the Client but shall use its reasonable endeavours to allocate a replacement where the Staff Member is unable to provide the Services for more than two (2) consecutive days per month. The Company cannot guarantee the timescale within which to provide an alternative Staff Member but shall aim to provide such alternative Staff Members as soon as possible.

Where the Client or the Staff Member complains of sickness and is unable to provide the Services, the Company reserves the right to request that the staff member obtains a medical certificate in respect of any sickness taken.

Where the Client terminates or seeks to suspend the Services of the Company (for example – due to vacation during the Summer months) but later requests to reinstate the Services then the Company shall use its reasonable endeavours to allocate the same Staff Member as previously used by the Client. If the previous Staff Member is not available then the Company shall not be liable and is not obliged to make any arrangements to procure the same Staff Member .

In the event that any Staff Member is absent due to sickness for more than two consecutive days then in addition to the Company using its reasonable endeavours to provide a replacement Staff Member, the Company shall also make an adjustment against the Fee for that month either in the following month’s invoice or at the end of the term of the Agreement. For the avoidance of doubt, where the Staff Member in any month is absent for up to two (2) days then no set off or deduction shall be made and no replacement shall be provided by the Company.

Where a Staff Member has excessive sickness or absenteeism for more than a working week and on more than three (3) occasions without a valid medical certificate or other valid reason as assessed by the Company, then the Company shall provide a replacement for the Client as soon as is practicable.

Where the Client wishes to request that any Staff Member’s Services be suspended due for example for long periods of travel then such notification must be made via email to booking@cleanonclick.com; and manager@cleanonclick.com in clause 2.10 of this Agreement. Failure to do so shall result in the Client being responsible for any additional costs incurred by the Company where the Staff Member attends the villa/apartment of the Client but is not required or is unable to provide the Services.

2.21 Duties of Staff Members

Staff Members shall only be permitted to provide the following services to any Client: “Building Cleaning Services”

For the avoidance of doubt, Staff Members shall not be permitted to and must not be requested to carry out any of the following duties and tasks:

Child minding/baby-sitting, Pet walking, Shopping, Vehicle Cleaning, Driving of any vehicles, Collection of children, pets or family members/friends either by vehicle or otherwise, Cooking, Cleaning of or exposure to hazardous, toxic or other dangerous substances including but not limited to cleaning up human/animal excrement and all human/animal bodily fluids.

For the avoidance of doubt the above list is non-exhaustive and is subject to amendment by the Company at their discretion from time to time.

Where it is found that any Staff Members have been forced to or have undertaken any of the above duties referred to in clause 2.21 then the Company reserves the right to suspend all Services and the Client shall be responsible for and shall indemnify the Company for any loss or damage suffered as a result of such breaches.

3.0 Health Policy:

3.1 Prioritizing Health and Safety:

Our Commitment:

At Hello Cleaner, the health and safety of both our esteemed team members and valued clients are of paramount importance. We adhere to all relevant health regulations and guidelines issued by authorities to ensure a safe working environment for everyone involved in our services.

Regular Monitoring and Compliance:

We conduct regular health monitoring measures for our team members, including temperature checks and symptom screenings, in adherence to the prescribed guidelines. This proactive approach ensures that only healthy individuals engage in our services.

3.2 Protocol for Potential Exposure:

Response to Unwell Contacts:

In the event that any team member comes into contact with an unwell person (not exclusively limited to Covid-19 cases), we initiate a series of structured steps:

– Immediate support and guidance are offered to the team members.

– Ensuring adherence to proper medical procedures as prescribed by regulations.

– Clear explanation and communication of the company’s policy regarding exposure and any necessary quarantine procedures.

– A comprehensive risk assessment is conducted to ascertain any potential impact on service delivery.

– Transparent communication is maintained with potentially exposed clients, prioritizing openness and trust.

Support and Reintegration:

We provide continued support to affected team members until they are cleared to safely resume work, ensuring their well-being throughout the process.

3.3 Client Communication and Cooperation:

Client Obligations:

Clients are kindly requested to promptly inform us if they or any close family members experience symptoms or test positive for any infectious disease (not limited to Covid-19). This open communication is essential to ensure the safety of our team members and other clients.

Sanitization Protocols:

In the case of a confirmed illness within a client’s premises, our services will only resume after thorough sanitization of the property by approved experts. This precautionary measure is undertaken to safeguard the health of all individuals involved.

3.4 Continuous Improvement and Transparency:

Commitment to Best Practices:

We are dedicated to continuous review and enhancement of our health and safety protocols based on the latest guidance and best practices. This commitment is an ongoing process aimed at fostering a safe and secure environment for both our team members and esteemed clients.

Transparent Communication:

We prioritize transparent and open communication with both our team and clients regarding any health concerns or developments. This approach ensures a shared understanding and collaborative effort in maintaining a healthy and safe work environment.

4.0 Non-Solicitation Policy:

4.1 Upholding Professional Integrity:

Post-Termination Restrictions:

Upon the termination of services, clients are expected to adhere to specific restrictions to maintain professional integrity. Without the prior written consent of the Hello Cleaner manager, clients shall not directly or indirectly solicit, divert, or hire away any person currently or in past, employed by Hello Cleaner. In the event of such a breach, Hello Cleaner reserves the right to initiate legal proceedings in UAE courts against the client.  

Restrictions and Referral Fee:

Should a client wish to engage the services of any former or current housekeeper post-termination of Hello Cleaner services, adherence to the payment of the stipulated referral fee of AED 12000/- is mandatory. This condition applies to preserve the professional relationships established during the term of the agreement.

4.2 Protection of Professional Relationships:

Preserving Professional Relationships:

By engaging in services provided by Hello Cleaner, clients agree to maintain the integrity of the professional relationships established during the term of the agreement. This clause safeguards the interests of both Hello Cleaner and its employees.

Avoidance of Direct Solicitation:

Clients are expected to abstain from directly or indirectly enticing or engaging employees of Hello Cleaner for employment or services outside the scope of their association with Hello Cleaner.

5.0 Payment Policy:

5.1 Modes of Payment:

Accepted Payment Methods:

Clients have the flexibility to choose from multiple payment methods. Payment can be made by Bank transfer, Credit / Debit card, Payment link or Cheque. In the case of card payments, clients can utilize secure third-party platforms for seamless transactions. It’s important to note that additional surcharge may apply for certain payment modes, akin to delivery charges by third-party service providers.

5.2 Service Payment Guidelines:

Payment Timelines and Methods:

– For One Time / Deep Cleaning services, clients are required to settle the payment either prior to or at the completion of the service.

– Monthly Packages Plan fees are payable by the client in advance, upon receipt of the invoice in accordance with the agreement terms.

5.3 Payment Schedule and Suspension:

– Timely payment is crucial to maintain continuous service provision. Failure to settle the invoice by the stipulated date may result in the suspension of services without further notice.

– We reserve the right to suspend services if the invoice remains unsettled by the specified deadline.

5.4 Additional Charges and Tax:

Applicable Taxes and Charges:

– Clients are advised that VAT or any other applicable taxes shall be added to the service charge in accordance with local governing laws.

– Additional charges, such as those incurred due to service provision beyond standard working hours or on public holidays, may be applicable based on location and timing. Transport charges may also apply in certain cases.

6.0 Client Satisfaction, Refund & Claim Policy:

6.1 Client Satisfaction and Complaint Resolution:

Client Communication:

– Client satisfaction is a priority for Hello Cleaner. Clients are encouraged to communicate any dissatisfaction within 24 hours of service completion via email to booking@cleanonclick.com. This allows us to promptly address any concerns raised.

Investigation and Resolution:

– Upon receiving a service-related complaint, thorough investigations are conducted. Every effort is made to resolve the issue to the client’s satisfaction.

– The liability of the company is limited to the value of the services provided in cases where a resolution is reached.

6.2 Credit Refund:

– Non-Execution of Service: If a client has made an online or app booking and, for any reason, the service cannot be executed, a full refund will be provided.

– Recurring Service Cancellation: If the client needs to cancel the service and has informed us beforehand, a refund for remaining unused services will be issued, subject to our Service Termination policy.

– Refunds will not be considered once the cleaning service has been completed.

6.3 Damages and Liability Coverage:

Coverage for Damages:

– The company may cover damages or issues arising due to team negligence or service delivery up to a maximum value of 100% of the Job Price.

– However, the company holds no liability for damages resulting from misinformation provided by the client.

Claim Reporting and Timeframe:

– Clients must report any damage or loss related to the service within 24 hours of completion. Failure to do so may impact the eligibility for refunds or retouch cleanings.

6.4 Claim Process and Documentation:

Claim Submission Requirements:

– Clients seeking compensation for damages are required to submit specific documentation for review. This includes a service contract, invoices for damaged items, photographs or evidence of damage, and client ID copies for the claim process.

– Additional requirements raised by the company or insurance provider must also be fulfilled for a complete assessment.

6.5 Types of Claims and Resolution:

Type A Claim:

– Once the claim is established, the liability of the company is limited to the value of the services provided. Approved claims will be added to the client’s credit for future services.

Type B Claim (Insurance Claim):

– For claims under public liability insurance (TPL), the affected item’s value must exceed AED 5000. The submission of necessary documents for insurance company review is mandatory.

– The company will support the client throughout the insurance claim process, provided the necessary documents are provided by the client.

– For claims covered under our public liability insurance, there exists a deductible amount of AED 5000. This deductible amount serves as the minimum threshold for claim eligibility, ensuring that claims must exceed AED 5000 to be considered under this policy.

6.6 Conditions and Exclusions:

Exclusions from Liability:

– Certain items, such as cash, one-of-a-kind items, sentimental valuables, and electronics, may be excluded from liability coverage in specific claim instances.

– If the client does not furnish the necessary documentation for an insurance claim within one week from the incident date, it signifies the client’s choice to cease pursuing the claim further.

7.0 Liability Policy:

7.1 Scope of Liability:

Task Limitations:

– Our liability extends to tasks explicitly outlined in the task list or specific instructions provided by the client. Tasks beyond this scope are not covered under our liability policy.

Equipment and Conditions:

– Liability is limited concerning the completion of tasks reliant on suitable cleaning tools and equipment in full working order, electricity, and water availability at the client’s premises.

7.2 Exclusions from Liability:

Excluded Circumstances:

– Hello Cleaner is not liable for the completion of tasks that are not explicitly stated on our task list or absent specific client instructions.

– Wear, discoloration, or the visibility of marks on floors or tiles after dirt removal, and the inability to remove old or permanent stains not manageable via standard cleaning methods or provided tools fall outside our liability coverage.

– Damages arising from faulty or malfunctioning client-provided equipment or any untoward incident due to third-party entry during the cleaning process are not within our liability scope.

7.3 Client Responsibility and Instructions:

Client’s Duty of Care:

– Clients are encouraged to provide specific instructions or objects to our standard cleaning procedures if necessary. It’s the client’s responsibility to take reasonable precautions to safeguard their valuables and properties during our staff’s presence on their premises.

– Sensitive clothing items are not for our flat ironing service; kindly utilize Steamer Ironing Service for specialized care. Claims regarding damaged sensitive items in the flat ironing service will not be entertained.

– The client is responsible for ensuring a safe working environment for our staff and must avoid exposing them to unreasonable dangers.

7.4 Incident Reporting and Resolution:

Client Communication and Liability Claims:

– Clients must promptly report any dissatisfaction, breakage, or damages within 24 hours of service completion to initiate the liability claim process.

– Failure to report incidents within the stipulated time frame will impact the eligibility for refunds, retouch cleanings, or liability claims.

7.5 Missing Items Policy

Client Responsibility: We advise our clients to secure and store any valuable or personal items before our cleaning crew’s arrival. This precautionary measure ensures the safety of your belongings.

Reporting Missing Items: In the event of a missing item, clients are kindly requested to report it immediately following the cleaning session. The report should include a detailed description of the missing item and the last known location or sighting.

Investigation Procedure: We will conduct a thorough investigation upon receiving a report of a missing item. We commit to cooperating with any external investigations and may also conduct an internal inquiry to address the issue promptly.

Limited Liability: Our company’s liability is limited to the cost of the cleaning service provided. We cannot be held responsible for missing items unless irrefutable evidence of theft by our cleaning crew is presented.

Client Indemnity: By availing themselves of our services, clients agree to indemnify and hold Hello Cleaner, and its directors, officers, and employees, harmless from any claims, losses, or damages related to missing items unless proven as theft by our cleaning crew.

Legal Disclaimer: This policy is governed by the laws of the Emirate of Dubai . Any legal disputes arising from missing items will be resolved through arbitration or mediation in accordance with the laws of our jurisdiction.

7.5 Inspection and Client Presence:

Supervision and Inspection Protocol:

– Hello Cleaner may require the presence of the client or their representative at the commencement and conclusion of a cleaning session for inspection purposes.

– Our company reserves the right not to return a cleaner more than once, emphasizing the importance of thorough inspections during service delivery.

7.6 Legal Recourse and Governing Laws:

Legal Implications and Jurisdiction:

– Disputes or claims arising from service-related incidents are governed by Dubai laws. By agreeing to these terms, clients submit to the exclusive jurisdiction of relevant Dubai courts.

–   Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

8.0 Quality Policy: 

8.1 Client-Centric Approach:

Customized Cleaning Plans:

– At Hello Cleaner, we prioritize your satisfaction. Our professional maids adhere to customized cleaning plans designed to meet your specific needs and preferences.

– Should any area not meet your expectations, our staff will revisit and address it. Simply notify us within 24 hours to avail this benefit.

Staff Training and Skill Enhancement:

– Our team undergoes comprehensive training aligned with their roles and responsibilities. Regular retraining sessions ensure their skills remain up-to-date, enabling them to deliver dependable and efficient service.

Quality Assurance / Quality Control Program

We conduct random quality inspections on a regular basis to review the quality of our crew members’ work while they are on duty.

Here are the 4 methods we use in maintaining the quality checks:

Unannounced Visit – To ensure cleaners are properly uniformed and perform their duties thoroughly and completely.

On-Site Inspection – A walk-thru with the cleaner and/or the client during regular business hours.

Follow-up – A brief telephone call by our customer service agents after your session has been completed.

Feedback request – We will send you email / WhatsApp / SMS after the service including the link where you can make your remarks about the work.

8.2 Client Rights and Recourse:

Client Rights and Grievance Redressal:

– Clients have certain rights in case of service dissatisfaction. These rights encompass the ability to complain within 24 hours of service completion.

– We facilitate a course of action to address grievances in consultation with the concerned client.

Escalation and Refund Process:

– If a resolution provided by our managerial level does not satisfy the client, they have the right to escalate the issue further.

– Clients can also request a refund in adherence to our Refund & Claim policy, following established procedures outlined in our terms and conditions.

8.3 Client Communication and Company Guidelines:

Open Communication and Continuous Improvement:

– Hello Cleaner is committed to ongoing review and enhancement of our cleaning procedures. We prioritize transparent communication with both our team and clients concerning any health or service-related concerns.

– Client feedback and suggestions play a pivotal role in our quest for continuous improvement. We encourage open dialogue to better meet your expectations.

8.4 Privacy Policy:

Our commitment to quality extends beyond service provision. We also maintain a dedicated Privacy Policy page outlining our approach to handling client information with utmost confidentiality and compliance. Please refer to our separate Privacy Policy for detailed information on data protection and privacy measures.

8.5 Legal Adherence and Policy Amendments:

Compliance and Policy Updates:

– Clients’ satisfaction is paramount, and to ensure transparency, we adhere to relevant legal requirements while making policy changes.

– As part of our commitment to maintaining quality service, Hello Cleaner reserves the right to update or modify these policies without prior notice. We advise clients to stay informed through our official website regarding any policy amendments.

9.0 Limitation and Termination: 

The rights or remedies you may have against cleanonclick.com; (domain); Hello Cleaner and its affiliate companies ( herein referred to as Hello Cleaner ) are limited or excluded; and – you take on risk, responsibilities and liability. Hello Cleaner may establish limits from time to time concerning use of the Service, including among others, the maximum number of days that Content will be maintained or retained by the Service, the maximum number and size of postings, e-mail messages, or other Content that may be transmitted or stored by the Service, and the frequency with which you may access the Service or the Website. As far as the law allows Hello Cleaner has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Website or the Service. Hello Cleaner reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice, and that Hello Cleaner shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Service. You acknowledge and agree that Hello Cleaner, in its sole and absolute discretion, has the right (but not the obligation) to delete or deactivate your account, block your e-mail or IP address, or otherwise terminate your access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any Content within the Service, for any reason or no reason at all. Further, as far as the law allows, you agree that Hello Cleaner shall not be liable to you or any third-party for any termination of your access to the Website or the Service.

10.0 Indemnity: 

As far as the law allows you agree to defend, indemnify and hold harmless Hello Cleaner, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, from and against any and all claims, damages, obligations, losses (whether direct, indirect or consequential),, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your violation of any provision of these Terms; (ii) your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; or (iii) any claim that your Content caused damage to a third party. As far as the law allows, this defence and indemnification obligation will survive termination, modification or expiration of these Terms and your use of the Service and the Website.

11.0 Intellectual Property Rights: 

The materials on the Website, other than the user Content that you licensed under these Terms, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Materials”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Hello Cleaner, and are subject to copyright and other intellectual property rights under United Arab Emirates and foreign laws and international conventions. In connection with the Services, the Website may display certain intellectual property goods belonging to third parties. Use of these goods may be subject to license granted by third parties to Hello Cleaner. You shall, in no event, reverse engineer, decompile, or disassemble such goods and nothing herein shall be construed to grant you any right in relation to such goods. Materials on the Website are provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Hello Cleaner reserves all rights not expressly granted herein to the Website and the Materials. You agree to not engage in the use, copying, or distribution of any of the Materials other than as expressly permitted herein, including any use, copying, or distribution of Materials of third parties obtained through the Website for any commercial purposes. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Materials or enforce limitations on use of the Website or the Materials therein. Content displayed on or through the Service is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws, other laws, and international conventions. Any reproduction, modification, creation of derivative works from or redistribution of the Website, the Materials, or the collective work or compilation is expressly prohibited. Copying or reproducing the Website, the Materials, or any portion thereof for further reproduction or redistribution is expressly prohibited.

12.0 Disclaimer: 

This Section has important legal consequences for you. In this section: – the legal responsibilities and liability of Hello Cleaner are limited or excluded; – the rights or remedies you may have against Hello Cleaner are limited or excluded; and – you take on risk, responsibilities and liability. There are things that may go wrong when using the Website and/or the Service, including what is listed in this Section. Hello Cleaner is not responsible (liable) for anything that goes wrong, including what is listed in this Section. You use the Website and the Service knowing and accepting that these things can go wrong and that there are risks.

As far as the law allows, you expressly acknowledge and agree that use of the website and the service is entirely at your own risk and that the website and the service are provided on an “as is” or “as available” basis, without any warranties of any kind. 

All express and implied warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights are expressly disclaimed to the fullest extent permitted by law. 

To the fullest extent permitted by law, hello cleaner, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the website and your use thereof. 

Hello cleaner makes no warranties or representations about the accuracy or completeness of the website’s content or the content of any third party websites linked to the website and assumes no liability or responsibility for any 

Errors, mistakes, or inaccuracies of content, 

Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the website and service.

Any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored therein. 

Any interruption or cessation of transmission to or from the website.

Any bugs, viruses, trojan horses, or the like which may be transmitted to or through the website by any third party, and/or

Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, communicated, transmitted, or otherwise made available via the website or the service.

13.0 Limitation of Liability: 

In no event shall Hello Cleaner, its officers, directors, employees, or agents, be liable for direct, indirect, incidental, special, consequential or exemplary damages (even if Hello Cleaner has been advised of the possibility of such damages), resulting from any aspect of your use of the website or the service, including without limitation whether the damages arise from use or misuse of the website or the service, from inability to use the website or the service, or the interruption, suspension, modification, alteration, or termination of the website or the service. Such limitation of liability shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the website or the service or any links on the website, as well as by reason of any information, opinions or advice received through or advertised in connection with the website or the service or any links on the Hello Cleaner domain site. These limitations shall apply to the fullest extent permitted by law. You specifically acknowledge and agree that Hello Cleaner shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any user or third party and that the risk of harm or damage from the foregoing rests entirely with you. This website is controlled and offered by Hello Holdings Limited (ADGM license number 7793) from its facilities in the Dubai, United Arab Emirates. Hello Cleaner makes no representations or warranties that the website is appropriate for use in other locations. Those who access or use the website from other jurisdictions do so at their own volition and risk and are responsible for compliance with local law.

14.0 Your use of the Site:

Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:

Use the Site for any fraudulent or unlawful purpose;

Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

Impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;

Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;

Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;

Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;

Frame or mirror any part of the Site without our express prior written consent;

Create a database by systematically downloading and storing Site content;

Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.

We reserve the right to revoke these exceptions either generally or in specific instances.